A mid-size technology and SaaS organization engaged Kimly Hong to address significant privileged account debt after shared credentials, absent session monitoring, and recurring audit findings created material insider threat exposure and commercial risk with enterprise customers. The fourteen-month program delivered a full PAM solution implementation covering account discovery, credential vaulting, just-in-time provisioning, and privileged session monitoring across on-premises and cloud environments. All open audit findings were closed and SOC 2 Type II attestation was achieved for the access control domain. This case study documents the full architecture, phased delivery, governance model, and lessons learned.